Shipping Policy | Cutler Bay Tools
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Thank you for shopping at Cutler Bay Tools. Below are the shipping terms for all orders placed on our store.
1. Order Processing
Orders are processed within 1–2 business days (Monday–Friday, excluding holidays). Orders placed on weekends or holidays will begin processing the next business day. You will receive a confirmation email with tracking once your order ships.
2. Shipping Destinations
We currently ship within the United States and to select international destinations. If your country is not available at checkout, please contact us at support@cutlerbaytools.com to inquire about shipping options.
3. Shipping Methods & Costs
Shipping costs are calculated at checkout based on your destination, package weight, and selected shipping method. We may offer:
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Standard Shipping (US): 3–7 business days
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Expedited Shipping (US): 1–3 business days
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International Shipping: 7–21 business days
Free shipping promotions, when available, apply to qualifying orders and will be shown at checkout.
4. Delivery Times
Delivery times are estimates and not guaranteed. Delays may occur due to weather, carrier issues, customs, or high-volume periods. Once your order leaves our warehouse, the carrier is responsible for delivery.
5. Order Tracking
A tracking number will be emailed to you when your order ships. Please allow 24–48 hours for tracking information to update. You can also track your order through your Cutler Bay Tools account.
6. International Shipping, Duties & Taxes
International customers are responsible for all import duties, taxes, and customs fees. These charges are not included in your order total and are collected by your local customs office. Cutler Bay Tools is not responsible for delays caused by customs. Refused international packages may incur return shipping fees, which will be deducted from any refund.
7. Incorrect Address & Undeliverable Packages
Please double-check your shipping address before placing your order. If an address is incorrect or incomplete, contact us immediately at support@cutlerbaytools.com. If a package is returned to us as undeliverable, we will contact you to arrange reshipment. Additional shipping fees may apply.
8. Lost, Stolen, or Damaged Packages
If your package is lost, stolen, or damaged in transit, please contact us within 48 hours of the delivery scan or expected delivery date. We will work with the carrier to file a claim. Replacement or refund is subject to carrier investigation and our review.
9. Split Shipments
If your order contains multiple items, we may ship them separately at no extra cost to you. You will receive tracking for each shipment.
10. Order Changes & Cancellations
If you need to change or cancel your order, contact us as soon as possible. Once an order has shipped, we cannot cancel it, and our Return & Refund Policy will apply.
11. Contact Us
For any shipping questions, please email support@cutlerbaytools.com. We usually respond within 1–2 business days.
Cutler Bay Tools reserves the right to update this Shipping Policy at any time. Changes will be posted on this page.